A Firm Has Two Separate Phone Systems for Customers to Use

question 23

Multiple Choice

A firm has two separate phone systems for customers to use when contacting the firm. A manager is considering combining the two systems into a single system (with the same number of total servers as the two existing systems) . What is likely to be the result of this change?
I. The new system will have higher utilization of servers.
II. The new system will have longer wait times for customers.
III. The new system will have shorter wait times for customers.

• A) I only.
• B) II only.
• C) III only.
• D) I and II only.
• E) II and III only.

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Definitions:

External Attributions

Attributions made to factors outside of an individual, such as other people or situational elements, when explaining their behavior.

Ambiguous Qualifications

Credentials or experiences that are unclear or not specific, often leading to uncertainty about someone's suitability for a role.

Job Applicant

An individual who applies for a position within an organization and undergoes the selection process.

Implicit Association Test (IAT)

A psychological test designed to detect the strength of a person's automatic association between mental representations of objects (concepts) in memory.