McDonaldized Systems in the Realm of Consumption Must Be More

question 13

Multiple Choice

McDonaldized systems in the realm of consumption must be more ____________ than the traditional bureaucracy.

• A) bureaucratic
• B) flexible
• C) customer-friendly
• D) ruthless

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Definitions:

Arbitration Act of 1980

Legislation that governs the process of arbitration, a form of alternative dispute resolution, in specific jurisdictions, facilitating and regulating the settling of disputes outside the court system.

Interstate Commerce

Refers to any trade, traffic, or transportation within the U.S. that crosses state boundaries or affects more than one state.

Arbitration Clause

A clause in a contract providing that, in case of a dispute, the parties will determine their rights through arbitration rather than through the judicial system.

Dispute

A disagreement or conflict between parties that can be resolved through negotiation, mediation, or legal action.