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In testing the hypotheses, The two population locations are the same, and
The location of population 1 is to the left of the location of population 2, the statistics
,
,
, and
are calculated with data drawn from two independent samples.
a. Which test is used for testing the hypotheses above?
b. What is the value of the test statistic?
c. What is the rejection region for this test at = 0.05?
d. What is your conclusion at = 0.05?
Delivery Gap
The discrepancy between a company’s service quality specification and the actual service delivered to customers, often leading to customer dissatisfaction.
Communication Gap
A type of service gap; refers to the difference between the actual service provided to customers and the service that the firm’s promotion program promises.
Communication Gap
The difference or misunderstanding that occurs when the message sent is not interpreted by the receiver in the way that the sender intended.
Communications Gap
A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.
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