Average Telephone Time on Hold Narrative

question 108

Essay

Average Telephone Time on Hold Narrative
A customer service representative was interested in comparing the average time (in minutes) customers are placed on hold when calling Gaz Metropolitain and Hydro-Quebec, both in Quebec. The representative obtained two independent random samples and calculated the following summary information: Assume the distributions of time a customer is on hold are approximately normal.
-Refer to Average Telephone Time on Hold Narrative. Is it reasonable to assume equality of variances in this ? Justify your answer.

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Definitions:

Random Sample

A sample that fairly represents a population because each member has an equal chance of inclusion.

Behaviors Or Attitudes

Observable actions or mental positions held by individuals towards objects, people, or concepts.

Replication

The process of repeating a study or experiment to verify its findings under similar conditions.

Earlier Research

Previous studies or scientific investigations conducted before the current study.