Average Telephone Time on Hold Narrative

question 11

Essay

Average Telephone Time on Hold Narrative
A customer service representative was interested in comparing the average time (in minutes) customers are placed on hold when calling Gaz Metropolitain and Hydro-Quebec, both in Quebec. The representative obtained two independent random samples and calculated the following summary information: Assume the distributions of time a customer is on hold are approximately normal.
-Refer to Average Telephone Time on Hold Narrative. Calculate the value of the test statistic.

---

Definitions:

Population Growth

The increase in the number of individuals in a population, usually expressed as a percentage of the total population per year.

Consumption Per Person

A measure of the average amount of goods and services consumed by each person within a specific population.

World Commodity Prices

The prices at which basic products, which are traded globally, are sold and bought in the international markets.

Short Run

(1) In microeconomics, a period of time in which producers are able to change the quantities of some but not all of the resources they employ; a period in which some resources (usually plant) are fixed and some are variable. (2) In macroeconomics, a period in which nominal wages and other input prices do not change in response to a change in the price level.