The Following Data Represent the Scores for a Sample of 10

question 224

Essay

The following data represent the scores for a sample of 10 students on a 20-point chemistry quiz: 16, 14, 2, 8, 12, 12, 9, 10, 15, and 13. Calculate the z-score for the smallest and largest observations. Is either of these observations unusually large or unusually small?

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Definitions:

Service Quality

The degree to which a delivered service meets or exceeds the expectations of customers, often a key competitive advantage in business.

Tangibility

Refers to the physical existence of products or items that can be seen, touched, and felt.

Service Failures

Instances when customer expectations are not met by service delivery, often leading to dissatisfaction.

Controllable Factor

An element or variable in a business or process that can be modified or adjusted according to the needs of the manager or operator.