Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre,resulting in an Annual

question 26

Multiple Choice

Sequel Lifestyle Hotels doesn't use a customer call centre,resulting in an annual savings of $150,000.Instead the company encourages guests to make their own bookings online or to directly e-mail employees.Sequel Lifestyle Hotels accomplishes the above activity by embracing ______________________.

• A)work processes
• B)technology
• C)workflow
• D)production
• E)customer satisfaction

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Definitions:

Mentoring Relationship

A personal development relationship where a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.

Tenured Faculty

Academic staff members who have been granted tenure, offering them job security and freedom to research or teach according to their expertise.

Task-Oriented

Focused on completing tasks or achieving specific objectives rather than on broader or relational goals.

Collegial Peers

Peers within the same organization or field who share a professional relationship based on mutual respect and collaboration.