To Establish a CRM Program It Is Important to Know

question 133

Multiple Choice

To establish a CRM program it is important to know that all customers want:

• A)A deal.
• B)A rebate if the delivery is late.
• C)High quality,low price and on-time delivery.
• D)Anything they can get cheap.
• E)The very best regardless of the price.

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Definitions:

Direct Materials

Raw materials that are directly traceable to the production of specific goods or services and are a component of the finished product.

Manufacturing Costs

Costs specifically associated with the creation of products, encompassing materials, workforce, and indirect expenses.

Current Year

The present calendar or fiscal year in which business operations, transactions, or financial statements are being considered or reported.

Direct Materials

The raw materials that can be directly attributed to the production of goods.