Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre,resulting in an Annual

question 26

Multiple Choice

Sequel Lifestyle Hotels doesn't use a customer call centre,resulting in an annual savings of $150,000.Instead the company encourages guests to make their own bookings online or to directly e-mail employees.Sequel Lifestyle Hotels accomplishes the above activity by embracing ______________________.

• A)work processes
• B)technology
• C)workflow
• D)production
• E)customer satisfaction

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Definitions:

Income Statement

A financial statement that shows a company's revenues and expenses over a period of time, reflecting the company's financial performance.

Securities & Exchange Commission

A U.S. federal agency responsible for enforcing federal securities laws and regulating the securities industry, stock and options exchanges, and other electronic securities markets.

Generally Accepted Accounting Principles

A set of accounting standards and principles that guide the financial reporting process for public companies in the United States.

Financial Accounting Standards Board

An independent, nonprofit organization responsible for establishing accounting and financial reporting standards for companies and non-profit organizations in the United States.