Focusing Each Person and the Entire System on Meeting Customer

question 116

Multiple Choice

Focusing each person and the entire system on meeting customer needs and expectations is a major purpose of __________.

• A)Cultural management.
• B)Corporate social responsibility.
• C)Process reengineering.
• D)Mechanistic organization design.
• E)Bureaucracy.

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Definitions:

Just-In-Time Partnerships

Collaborations between companies that focus on producing or delivering goods only as they are needed, to reduce inventory costs and increase efficiency.

Large Lot Sizes

Refers to the practice of producing or purchasing goods in large quantities, typically to achieve economies of scale but potentially leading to increased inventory costs.