A Manager Uses Education and Communication in Order to Overcome

question 42

Multiple Choice

A manager uses education and communication in order to overcome employee resistance to change. This means that the manager will ___.

• A) allow employees to help design and implement the desired change
• B) make use of discussions, presentations, or demonstrations to groups of employees in order to inform people of the proposed change
• C) offer incentives, tradeoffs, or provide special benefits
• D) use covert attempts to influence his/her employees
• E) enlist the help of key personnel in planning the change

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Definitions:

Psychological Needs

Basic human motivations that include the need for love, esteem, belonging, autonomy, and competence, influencing behavior and well-being.

Terminated Employees

Employees who have been dismissed or laid off from their positions within an organization.

Vertical Integration

The merger or acquisition of two organizations that have a buyer-seller relationship.

Integration Difficulties

Challenges faced when combining different systems, processes, cultures, or organizations into a cohesive and functioning whole.