Which of the Following Is a True Statement About Total

question 36

Multiple Choice

Which of the following is a true statement about Total Quality Management?

• A)It focuses on applying quantitative management approaches to the production of goods and services.
• B)It is a process of making a commitment to applying quality standards and principles to the way operations are managed in all parts of the organization.
• C)It focuses on reducing the cost of production.
• D)States that there is one best way to manage people and operations.
• E)Is a method of determining how to best allocate scarce resources among competing uses.

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Definitions:

Central Route

A method of persuasion that involves deep processing of information, focusing on the arguments and content to change attitudes.

Peripheral Route

A method of persuasion that relies on superficial cues rather than the merit of the argument itself, often found in the Elaboration Likelihood Model of persuasion.

Sleeper Effect

A delayed increase in the persuasive impact of a message, where its influence grows stronger with time after its initial presentation.

Discontinuity Effect

The finding that groups are more extreme, and often more hostile, than individuals.