Operations and Management Services in Organizations Worldwide Have Adopted International

question 60

Multiple Choice

Operations and management services in organizations worldwide have adopted international quality standards known as:

• A)Knowledge management
• B)Continuous improvement
• C)ISO certification
• D)Total Quality Management
• E)Evidence based management

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Definitions:

Psychosexual Development

Freud's theory that childhood stages of development (oral, anal, phallic, latency, genital) affect an individual's adult personality.

Superego

Part of the Freudian psychoanalytic theory, representing the ethical component of personality that provides the moral standards by which the ego operates.

Ego

In psychoanalytic theory, the part of the personality that mediates between the demands of the id, superego, and reality.

Phallic

Pertains to the third stage in Freud's psychosexual development theory, focusing on the pleasure center around the genital area during the ages of 3 to 6 years.