Ingrid Is the New COO of a Large Hotel Chain

question 228

Multiple Choice

Ingrid is the new COO of a large hotel chain.After assessing the hotel chain's operations,she drew up a proposal of needed changes for management,including how those changes would affect the hotel and its employees,new job responsibilities,new performance measures,and the training that would be required.Ingrid is using her _________________________ to help the hotel's management have a better understanding of the impact the changes.

• A)human skills
• B)technical skills
• C)conceptual skills
• D)analytical skills
• E)Interpersonal skills