Scenario C: the Nagoya Precision Drill Company Has Just Begun

question 12

Multiple Choice

Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation:
1.Management will hold a series of small-group discussions in which they will explain why the changes are being made.
2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.
3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work.
-A vacation-time bonus will be awarded to employee groups who meet Nagoya Precision Drill's timeline for implementing the changes.This measure is an example of managing resistance to change through

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Games

Structured forms of play or competitive activities, typically undertaken for entertainment but can also be used in educational or therapeutic settings.

Life Position

A concept within Transactional Analysis referring to one's basic beliefs about self and others, which influences behavior and interactions.

"I'm OK - You're OK"

A book by Thomas A. Harris on transactional analysis that explores the dynamics of human relationships and the concept of life positions that influence social interactions.

Interpersonal Psychotherapy

A form of psychotherapy focusing on the relationships of the client and how they affect the person's current psychological problems.