Scenario C: the Nagoya Precision Drill Company Has Just Begun

question 114

Multiple Choice

Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation:
1.Management will hold a series of small-group discussions in which they will explain why the changes are being made.
2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.
3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work.
-If any employee at Nagoya Precision Drill consistently causes his or her work group to fall behind schedule,that person will be given the choice of either adapting to the new program or finding some other place to work.Thus the company leadership is attempting to manage resistance to change by means of

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Negative Reinforcement

A method in behavior psychology that strengthens a behavior by removing an unpleasant stimulus when the behavior occurs.

Increases

Refers to a situation or condition becoming larger, greater, or more in number; often associated with growth or expansion in various contexts.

Decreases

Refers to a reduction in quantity, size, rate, or level of something, often measured in various contexts such as economics, science, and health.

Negative Reinforcement

A process in operant conditioning where removing an unpleasant stimulus strengthens a behavior's occurrence.