Francisco, a Project Manager at a Telephone Systems Engineering Firm

question 19

Multiple Choice

Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by

• A)misunderstanding.
• B)different assessments.
• C)peer pressure.
• D)self-interest.
• E)management tactics.

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Definitions:

Inputs

Resources used in the production process, including labor, capital, materials, and other goods and services.

Production Function

A model in economics that describes the relationship between the quantities of productive factors used (inputs) and the amount of product obtained (outputs).

Inputs

Resources used in the production of goods and services, such as labor, materials, and capital.

Output

The total amount of goods or services produced by a company, system, or economic process.