Orrin Was Reluctant to Follow a New Customer Service Policy

question 97

Multiple Choice

Orrin was reluctant to follow a new customer service policy that his company adopted. Orrin's boss, Bella, told him that if he did not begin following the policy immediately, he would lose the chance at a bonus he hoped to get. Bella used ________ to overcome Orrin's resistance to change.

• A)negotiation
• B)coercion
• C)cooptation
• D)facilitation
• E)participation

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Definitions:

Property Crime

A category of crime that involves the theft of property or the destruction of property without consent of the owner.

Traditional Categories

Established, conventional classifications or groups, often used to sort and organize subjects or concepts according to common traits.

Fiscal Crime

Illegal activities that harm the financial health of an organization, such as fraud, embezzlement, or money laundering.

White-Collar Crime

A crime that typically occurs in a business context. Popularly used to refer to an illegal act or series of acts committed by a person or business entity using nonviolent means.