A Balanced Scorecard Is a Control System Combining Four Sets

question 93

Multiple Choice

A balanced scorecard is a control system combining four sets of performance measures: financial,customer satisfaction,business processes (quality and efficiency) ,and

• A)technology.
• B)bureaucracy and hierarchy.
• C)productivity.
• D)efficiency.
• E)learning and growth.

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Definitions:

Adaptive Culture

A corporate culture that is able to change and evolve in response to external forces, trends, and challenges.

Ownership

The state or fact of possessing something, denoting control, responsibility, or rights over an object, idea, or entity.

External Focus

An orientation toward the outside environment, including customers, competition, and market trends, rather than internal processes.

Stakeholder Needs

The requirements, expectations, or desires of individuals or groups who have an interest in the outcomes of an organization or project.