During His First Few Days on the Job as a Sales

question 86

Multiple Choice

During his first few days on the job as a sales clerk at Rainbow Mart,a big-box chain,Rick learned about customer service,inventory,processing returns,and dozens of other details.Yet during his first hour on the floor,Rick became flustered when he realized he could not operate the cash register.Of course,he had actually been taught this basic skill;Rick was simply experiencing ________,a common problem of communication in the organizational environment.

• A)the grapevine
• B)filtering
• C)information overload
• D)open-book management
• E)boundarylessness

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Definitions:

Nerve Cells

Specialized cells that transmit electrical signals throughout the body, forming the basis of the nervous system.

Reflexes

Automatic, involuntary responses to specific stimuli that do not require conscious thought.

Spinal Cord

A long, thin, tubular structure made up of nervous tissue, which extends from the brainstem down the back, and transmits neural signals between the brain and the body.

Glial Cells

Non-neuronal cells in the central and peripheral nervous systems that support and protect neurons.