Enabling Coordination, Problem Solving Among Units, and Providing Emotional Support

question 75

Multiple Choice

Enabling coordination, problem solving among units, and providing emotional support to employees are all important functions of ________ communication.

• A)formal
• B)horizontal
• C)downward
• D)upward
• E)informal

Acknowledge the influence of status characteristics on leadership selection and group decision-making.

Understand the motivations behind joining groups and the psychological benefits derived from group membership.

Evaluate the effects of deviance and marginalization within groups, including the role of prototypical members.

Appreciate the role of norms in shaping group behavior and identity, including initiation rites and dress codes.