Scenario D: Three Coworkers Are Heatedly Discussing What to Order

question 18

Multiple Choice

Scenario D: Three coworkers are heatedly discussing what to order for their department lunch that day.Spencer wants to have Italian food,while Hope wants Mexican food.Emile says that he wants to eat something healthful,such as food from a salad bar.Hope finally says it does not matter and walks away frustrated with the situation.Spencer suggests to Emile that there is an Italian fast food restaurant that has salad on the menu,so they both could get some of what they want.Emile,concerned for Hope's feelings,says that they should get Mexican food.
-Which of the following approaches to conflict does Hope use?

• A)avoidance
• B)collaboration
• C)accommodation
• D)compromise
• E)competition

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Definitions:

Cognitive Dissonance

A state of mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Change

The process of becoming different, often involving alteration, transformation, or transition.

Belief

An acceptance that something exists or is true, especially one without proof.

Organizational Citizenship Behavior

Discretionary behavior that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization.