Scenario A: as a Consultant to a Customer Service Facility,Hans

question 54

Multiple Choice

Scenario A: As a consultant to a customer service facility,Hans Hiroko is conducting a leadership training seminar.He encourages several managers who are present to describe their success as leaders.
Stewart Sanjit says that he is successful because when he tells his subordinates to do something,they do it because he is the boss,and that is that.
Kim Kaley explains that she can get her employees to do what she wants because they like her and they want her to like them.
Jorge Mikal feels that his employees are cooperative because they realize that he knows more about how their jobs are done than anybody else in the plant.
Sara Lindsay says that all the others should use her secret: "If I can't get someone to work,I just take away their leave privileges and that corrects that problem!"
Scott Feargal gets more work from his team by getting the upper management to sanction incentives to the top performers of the month.
-Which of the following types of power best describes Feargal's approach?

• A)referent power
• B)expert power
• C)legitimate power
• D)reward power
• E)coercive power

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Definitions:

Genetically Engineer

The process of deliberately modifying the genetic structure of an organism to introduce new traits or capabilities.

Cervical Vertebrae

The vertebrae of the neck, which form the upper part of the vertebral column and support the skull while allowing for a range of head movements.

Metabolic Rates

The rate at which the body uses energy to maintain basic life functions, such as breathing, blood circulation, and cell production.

Arboreal

Describing organisms that live in trees or are adapted to a life in the trees.