An Integrative Approach to Management That Supports the Attainment of Customer

question 98

Multiple Choice

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques, resulting in high-quality goods and services is

• A)total quality management.
• B)customer relationship management.
• C)value-added manufacturing.
• D)mass customization methodology.
• E)computer-integrated manufacturing.

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Definitions:

Population Parameter

A numerical value that represents a characteristic of an entire population, such as its mean or standard deviation.

Interval Estimate

An estimate that provides a range of values which is likely to include the population parameter of interest.

Confidence Level

The confidence associated with an interval estimate. For example, if an interval estimation procedure provides intervals such that 95% of the intervals formed using the procedure will include the population parameter, the interval estimate is said to be constructed at the 95% confidence level.

Confidence Interval

A breadth of outcomes, sourced from sample-derived statistics, expected to surround the unknown figure of a population characteristic.