A Very Flexible Version of the Network Organization Is the

question 14

Multiple Choice

A very flexible version of the network organization is the

• A)dynamic network.
• B)conglomerate organization.
• C)relational corporation.
• D)nonstandard division.
• E)localized division.

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Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.