Knowledge Management Concerns Developing Which of the Following Resources of an Organization

question 22

Multiple Choice

Knowledge management concerns developing which of the following resources of an organization?

• A)its members' expertise, skills, wisdom, and relations
• B)its loyal customer base
• C)its property, such as factories and administrative buildings
• D)its store of both resources and manufactured goods
• E)its equipment, such as vehicles, tools, and machines

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Definitions:

Two-way Communication

An exchange of information that involves both parties speaking and listening effectively to ensure mutual understanding.

Prospect's Opinion

The viewpoint or stance of a potential buyer about a product or service, often considered during the sales process to better address their needs or concerns.

Trial Close

A sales technique where the salesperson asks the potential buyer questions that assume the sale has been made, to gauge their readiness to commit.

FAB Demonstration

A sales technique focusing on features, advantages, and benefits of a product to persuade potential buyers.