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A rising price level
Service Standards
The predefined levels of quality and performance in service delivery that a business commits to achieve in its customer interactions.
Customer Complaints
Expressions of dissatisfaction or grievances made by customers about a product or service.
Customer Expectations
The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.
Service Quality Gaps
Discrepancies between customers' expectations of service and their actual experiences, typically indicating areas needing improvement.
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