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An Active Listener Tries to Identify How the Source Feels

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An active listener tries to identify how the source feels about the content of the message.


Definitions:

Normal Distribution

A bell-shaped distribution curve which is symmetric about the mean, showing that data near the mean are more frequent in occurrence than data far from the mean.

Variance

A measure of the dispersion indicating how far individual numbers are from the mean.

Chi-squared Distribution

A statistical tool used to compare observed data with data we would expect to obtain according to a specific hypothesis.

Sample

A subset of individuals or units from a larger population used to estimate characteristics of the whole population.

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