In Assessing Conflict Management Styles, ___ Refers to the Desire

question 209

Multiple Choice

In assessing conflict management styles, ___ refers to the desire to satisfy one's own needs and concerns.

• A) assertiveness
• B) best alternative to a negotiated agreement
• C) cooperativeness
• D) alternative dispute resolution
• E) intensity of conflict

Recognize the different roles managers can play in problem-solving, including problem solvers, avoiders, and seekers.

Understand the applications and importance of expert systems in managerial decision making.

Differentiate between various types of problems and decisions, including structured, unstructured, crisis, performance opportunities, and deficiencies.

Comprehend the decision-making process, including problem identification, alternative solution generation, and solution evaluation.

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Definitions:

Behavior

The actions or reactions of an organism, typically in response to its environment.

Cognitive Dissonance

The mental discomfort experienced by a person holding two or more contradictory beliefs, values, or ideas.

Dissonance

A psychological or emotional state of tension resulting from conflicting attitudes, beliefs, or behaviors.

Festinger

Leon Festinger, an American social psychologist known for his theory of cognitive dissonance, which describes the discomfort experienced when holding two or more conflicting cognitions.