Emmanuel, the Customer Relationship Manager of SimplyBuyz

question 298

Multiple Choice

Emmanuel, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of his team to discuss strategies to handle customer grievances effectively. Emmanuel seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Emmanuel adopt to invoke creativity in the process of team decision making?

• A) team virtuousness
• B) brainstorming
• C) halo effect
• D) nominal group technique
• E) social loafing