When Lilliana, a Manager in a Department Store, Tells Someone

question 117

Multiple Choice

When Lilliana, a manager in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use ___ power to influence the other person's behaviour.

• A) personal
• B) referent
• C) legitimate
• D) coercive
• E) formal

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Definitions:

ROTC

A college-based program for training commissioned officers of the United States Armed Forces.

Nikita Khrushchev

A Soviet leader during the Cold War, known for de-Stalinization, the Cuban Missile Crisis, and his role in the space race.

Cuban Missile Crisis

A 13-day confrontation in October 1962 between the United States and the Soviet Union over Soviet ballistic missiles deployed in Cuba, considered the closest the Cold War came to escalating into a full-scale nuclear war.

Vienna

The capital city of Austria, known for its cultural contributions, historical significance in European politics, and as the host of major international diplomatic events.