When Lilliana, a Manager in a Department Store, Tells Someone

question 117

Multiple Choice

When Lilliana, a manager in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use ___ power to influence the other person's behaviour.

• A) personal
• B) referent
• C) legitimate
• D) coercive
• E) formal

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Definitions:

Interpersonal Skills

Abilities that facilitate effective communication and interaction with others.

Emotional Abuse

A form of abuse characterized by the use of words, actions, and other methods to control, intimidate, or inflict emotional harm on another person.

Child Care

The supervision and care of children, typically performed by someone other than the child's parents.