Bill, a Store Manager, Asked Robert, a Store Clerk, to Stack

question 247

Multiple Choice

Bill, a store manager, asked Robert, a store clerk, to stack cereal boxes at the back of the store. Robert told Bill that doing so would result in a drop in the sale of cereal boxes. Bill asked Robert to refrain from questioning his judgment and instead follow his orders because he was in charge of the store's operations. What power did Bill exert over Robert?

• A) coercive power
• B) legitimate power
• C) expert power
• D) reward power
• E) referent power

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Definitions:

Psychological Reactions

Emotional or mental responses to specific stimuli or situations.

Differential Emotions Theory

A theory suggesting that emotions are universal and biologically based, with each emotion having a distinct set of bodily and facial expressions.

Individualistic Culture

A culture that emphasizes personal achievement, autonomy, and individual rights, prioritizing individual goals over group goals.

Primary Intersubjectivity

Early-developing mutual understanding and sharing of emotional states between an infant and caregivers without the use of language.