In Utilizing a Relative Approach to Compare Desired and Actual

question 175

Multiple Choice

In utilizing a relative approach to compare desired and actual performance, a manager will ___.

• A) use the organization's objectives as a benchmark
• B) use standards set scientifically through such methods as time and motion studies
• C) use present performance as a benchmark
• D) use performance achievements of other organizations as a benchmark
• E) use previous performance as a benchmark

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Definitions:

Decoding

The process by which a receiver interprets and understands the message sent by a communicator.

Communication Process

The method by which information is transferred and understood between two or more parties, typically involving a sender, message, medium, receiver, and feedback.

Field of Experience

The background or knowledge individuals bring to a situation or communication context, influencing their interpretation and response.

Ethnocentric

Describes an attitude or policy that gives priority to the culture, values, and perspectives of one's own ethnic group over others.