Rupert, Who Leads the Design Team in an Automobile Firm

question 70

Multiple Choice

Rupert, who leads the design team in an automobile firm, decides not to invest in a particular technology that helps to improve the fuel efficiency of cars, as other automobile companies who had invested in similar technologies had not achieved much success. The type of decision-making error made by Rupert is known as _____.

• A) availability bias
• B) confirmation error
• C) adjustment bias
• D) lack-of-participation error
• E) representativeness bias

Grasp effective strategies for post-sales service and customer satisfaction.

Learn the approaches to manage and recover lost accounts.

Identify best practices in handling customer complaints and requests.

Understand how to maintain long-term customer relationships through trust and reliability.

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Definitions:

Secondary A2 Component

A component that is not primary but serves as an additional or supplementary element in various systems or models.

Primary A1 Component

The initial segment of the auditory cortex that processes basic auditory information.

Sometimes-Opponent-Process Theory

A theory suggesting emotional reactions are followed by opposite emotional states; initially applied to psychological explanations of drug addiction.

Unconditioned Stimulus

A stimulus that naturally triggers a response without the need for prior learning.