United Parcel Service Makes Use of Calibrated Productivity Standards as Well

question 11

Multiple Choice

United Parcel Service makes use of calibrated productivity standards as well as the timing of package sorting, delivery, and pickup to keep productivity at the highest level per employee. In developing worker productivity standards, UPS obviously makes use of ___.

• A) behavioural theories
• B) self?actualization
• C) systems theory
• D) motion studies
• E) administrative principles

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Definitions:

Personality

A combination of emotional, attitudinal, and behavioral response patterns of an individual.

Carl Jung

Swiss psychiatrist and psychoanalyst who founded analytical psychology.

Perceivers

Individuals who observe and interpret stimuli from their environment, affecting their understanding and interactions with the world.

Flexible

The ability or quality of being adaptable and responsive to changing circumstances or demands without significant stress or disruption.