A Food Chain Is Getting Complaints from Customers That the Waiting

question 170

Multiple Choice

A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?

• A) inventory analysis
• B) mathematical forecasting
• C) queuing theory
• D) linear programming
• E) network models

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Definitions:

Antigens

Substances or toxins that are recognized by the immune system, triggering an immune response.

Humoral Immunity

A component of the immune response that involves the production of antibodies by B cells to fight off pathogens.

Cell-mediated Immunity

An immune response that does not involve antibodies but rather the activation of phagocytes, antigen-specific cytotoxic T-lymphocytes, and the release of various cytokines in response to an antigen.

Common Cold Virus

The virus responsible for causing the common cold, characterized by symptoms such as sneezing, sore throat, and congestion.