A Supermarket Chain Is Receiving Complaints from Customers About the Long

question 196

Multiple Choice

A supermarket chain is receiving complaints from customers about the long waiting times for checkouts in the morning from 8:00 am to 9:00 am and in the evening between 5:00 pm and 9:00 pm. Which of the following modern management foundation approaches should the supermarket use address customers' complaints?

• A) quantitative tools
• B) contingency thinking
• C) operations management
• D) knowledge management
• E) learning organization

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Definitions:

Federal Withholding

The practice of an employer withholding income tax from an employee's paycheck and directly paying it to the government.

Social Security Tax

A mandatory contribution to the U.S. Social Security system, levied on both employers and employees, to fund retirement, disability, and survivorship benefits.

Medicare Tax

A federal tax paid by employees and employers to fund the Medicare program, which provides health insurance for individuals who are 65 years of age and over, or who meet other specific criteria.

Payroll Taxes

Taxes imposed on employers and employees based on the wages and salaries of employees, used to finance social security and Medicare programs.