Which of the Following Is True of Total Quality Management

question 48

Multiple Choice

Which of the following is true of total quality management?

• A) It makes quality principles part of an organization's strategic objectives.
• B) It is applied only to a few aspects of operations.
• C) It applies exclusively to managers.
• D) It applies to the inputs of a system.
• E) It is a one-time improvement process.

---

Definitions:

Chief Characteristics

Principal or most significant features, properties, or attributes that distinguish a subject or entity.

Implied Covenant

A legal promise that is not expressly stated but is considered a fundamental part of a contract to ensure fairness and honesty.

Good Faith and Fair Dealing

An implied contractual obligation to act honestly and fairly towards the other party, avoiding taking unfair advantage in a transaction.

Franchise Territory

The specific geographic area granted to a franchisee by the franchisor in which to operate and market the franchised business.