Allen, a Salesman at a Retail Store, Is a Quick

question 177

Multiple Choice

Allen, a salesman at a retail store, is a quick learner and knows how to handle customers. He could become an assistant manager if he wasn't reluctant to take on more responsibility and eager to get off work soon. Which of the following skills does Allen lack, for his career advancement?

• A) competence
• B) commitment
• C) knowledge
• D) aptitude
• E) analytical

---

Definitions:

Procedural Justice

A judgment that fair methods were used to determine the consequences an employee receives.

Interactional Justice

A judgment that the organization carried out its actions in a way that took the employee's feelings into account.

Job Withdrawal

A set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.

Job Satisfaction

The degree to which employees feel content with their job roles, responsibilities, and work environment, influencing their motivation and performance.