Total Quality Management Is Managing with an Organization-Wide Commitment to Continuous

question 127

True/False

Total quality management is managing with an organization-wide commitment to continuous improvement, product quality, and customer needs.

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Definitions:

Cognitive Dissonance

The mental discomfort experienced by a person who holds two or more contradictory beliefs, values, or ideas at the same time.

Stimulus Generalization

A psychological phenomenon where a response to a specific stimulus also occurs in response to similar stimuli, often used in marketing to create brand families or product lines.

Calcium Supplement

a dietary product intended to provide calcium, essential for bone health and other bodily functions, to those who may not get enough from their diet.

Learned Predisposition

An acquired tendency to respond in a consistent way to a given object or entity, shaped by experiences, attitudes, and culture.