The Term Total Quality Management Is Used to Describe the Process

question 207

Multiple Choice

The term total quality management is used to describe the process of ___.

• A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility
• B) managing with an organization-wide commitment to continuous improvement, product quality, and customer needs
• C) reducing the need for quality inspections by training employees to be quality conscious
• D) producing holistic work environments
• E) designing and manufacturing quality products

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Definitions:

Authoritarian Personality

A psychological profile of individuals who exhibit extreme obedience and submission to authority, alongside a desire to control and dominate others.

Status Differences

Variations in social, professional, or other standing among individuals or groups, often influencing dynamics and interactions.

Control-Oriented

An approach or system focused on regulating processes, activities, or people to ensure conformity and efficiency.

High-Mach

Refers to individuals with a high Machiavellianism trait, characterized by manipulation, a focus on personal gain, and a disregard for morality in achieving goals.