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_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.
Spontaneous Communication
The natural, impromptu exchange of information between individuals without premeditation or planning.
Microblog
A type of blog where posts are limited by a certain number of characters, with Twitter being the most famous instance.
A social media platform that allows users to post and interact with messages known as "tweets," limited to 280 characters.
Wiki Contributor
An individual who adds, edits, or improves content on a wiki platform.
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