If Customers Can Communicate Directly with the Company to Initiate

question 72

Multiple Choice

If customers can communicate directly with the company to initiate a sales order, inquire about products and services before placing an order, and obtain information about a transaction they have already made, it is called _________.

• A) a configurator
• B) a contact management system
• C) inbound teleservice
• D) outbound telesales

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Definitions:

Supply Curve

A graphic representation showing the relationship between the price of a good or service and the quantity supplied for a given period.

Exit the Industry

The process by which a business ceases operations in a particular market or industry, usually due to economic pressures or lack of profitability.

Zero Economic Profit

A situation in which a firm's total revenues equal its total costs, earning a normal profit but no economic profit.

Perfectly Competitive

A market structure characterized by many sellers, homogeneous products, and free entry and exit, leading to price determination by supply and demand.