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List and describe the five "other types" of CRM systems (you should NOT include operational or analytical CRM systems in your answer). Why would a large company want to use each of these systems? Why would a small company want to use each of these systems?
60 Minutes
A long-running American television news magazine program known for its investigative journalism and in-depth news reporting.
Philip Morris
Philip Morris is a multinational cigarette and tobacco manufacturing company, known for its involvement in the production and marketing of tobacco products.
Flak
Criticism or backlash, often from the public or media, against a particular action, policy, or person.
Legal Action
A formal process of seeking justice or resolving disputes through the law court system.
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