If Customers Can Communicate Directly with the Company to Initiate

question 72

Multiple Choice

If customers can communicate directly with the company to initiate a sales order, inquire about products and services before placing an order, and obtain information about a transaction they have already made, it is called _________.

• A) a configurator
• B) a contact management system
• C) inbound teleservice
• D) outbound telesales

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Definitions:

Purchasing Department

A specialized division within a company responsible for acquiring goods and services that the company needs to operate.

Overhead Variance

The difference between the actual overhead costs incurred and the overhead costs applied to products or services.

Actual Overhead

Represents the real costs associated with manufacturing overhead, including expenses such as rent, utilities, and equipment maintenance incurred during production.

Overhead Costs

The indirect costs associated with running a business that cannot be linked to a specific product or service.