The GM Case Illustrates How Customers Use Social Computing to Improve

question 51

True/False

The GM case illustrates how customers use social computing to improve customer service.

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Definitions:

Whistle-blowers

Individuals who expose unethical, illegal, or improper practices taking place within an organization.

Unethical Organizational

Practices within an organization that are morally wrong or violate ethical standards.

Illegal

Activities or actions that are prohibited by law, leading to penalties or sanctions if violated.

Ethics Component

Refers to the moral principles or values that govern the conduct of an individual or organization.