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The GM case illustrates the use of ___________ to improve customer service.
Spring Break
A recess in early spring at universities and schools in various countries, often associated with travel and leisure activities for students.
Agreeableness
A personality trait that describes the extent to which a person is kind, cooperative, and sympathetic towards others.
Social Support
A network of family, friends, and peers that provides emotional, informational, and instrumental assistance.
Catastrophizing
A cognitive distortion that involves seeing an unfavorable outcome to an event and then seeing this outcome as the worst possible scenario.
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