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You want to open a bank, so you know you have to offer online banking at a minimum. This is an example of the __________ in Porter's competitive forces model.
Reciprocity
A social norm where a positive action leads to another positive action, fostering mutual exchange and cooperation among individuals.
Conscientious Employees
Employees who are diligent, responsible, and reliable in their work, often exceeding job expectations.
Constructive Resistance
Opposition or push-back that is intended to bring about positive change or improvement.
Dysfunctional Resistance
Counterproductive opposition to change or new ideas, which can harm an organization or group's progress.
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