You Want to Open a Bank, So You Know You

question 9

Multiple Choice

You want to open a bank, so you know you have to offer online banking at a minimum. This is an example of the __________ in Porter's competitive forces model.

• A) Bargaining power of customers
• B) Bargaining power of suppliers
• C) Rivalry among existing firms in the industry
• D) Threat of entry of new competitors
• E) Threat of substitute products or services

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Definitions:

Closed-ended Questions

Questions designed to elicit a specific, often one-word or short phrase, response, limiting the range of answers.

Emotional Content

The emotional significance or impact of a message, situation, or experience.

Rambling

Speaking or writing at length in a confused or inconsequential way without clear direction or point.

Incongruent Responses

Responses that do not align or are inconsistent with the expected outcome or previous statements.